More information about legacy plans is here: Legacy Plan Changes In this article Note: You will need to upgrade to a current Plus plan to add the Messenger channel if your account is on the Standard plan or a legacy Plus plan. The Messenger channel is available for current Plus and Pro plans. Your team can respond right along with your other conversations without having to switch to another app. NEW Make meeting your customer where they are easier to manage - connect the new Messenger channel and bring the conversations customers start from your Facebook Page(s) right into Help Scout. We’ve discussed how Messenger and Facebook are connected and covered two methods to connect Messenger to Facebook.Connect Help Scout With Messenger to Manage Facebook Conversations When you want to use Messenger, link it to your existing Facebook account or create a new one. That’s how you link Messenger to Facebook using the two methods. Alternatively, select the “ Create New Account” option and proceed to create a Facebook account which will be linked to Messenger after you complete creating it. ![]() Enter the Facebook login credentials of the account you wish to link to Messenger.Tap the down arrow next to the currently linked Facebook account.Open your Messenger app on iOS or Android.The steps below guide linking another Facebook account to your Messenger mobile app. In such a case, you can link all your Facebook accounts with Messenger and select which to use whenever you communicate. It’s possible to have more than one Facebook account. However, use the next method below to connect it to multiple Facebook accounts. This method is ideal when you have one Facebook account you wish to connect Messenger with. Alternatively, select the “ Create New Account” option and proceed to create a Facebook account, and it will automatically link with Messenger.Hit the “ Log In” button and enter your Facebook credentials to link it to your existing Facebook account.Install the Messenger application for your desktop or mobile phone.This method works when installing Messenger on your mobile or desktop. There are two ways to link Messenger to Facebook. That way, you can communicate with your Facebook friends on one application despite being connected to different Facebook accounts. Furthermore, it’s possible to link Messenger to multiple Facebook accounts. It can’t exist unless you connect it to an existing or new Facebook account. How To Link Messenger to FacebookĪs we’ve mentioned, Messenger relies on Facebook. ![]() However, you can’t use Messenger without connecting it to a Facebook account. Unlike Facebook, Messenger is mainly designed to facilitate communication and not share posts. ![]() The best part about using Messenger is that you can create group chats and even use them for calling your friends. Still, when clients text you on your Facebook page, it’s possible to respond and connect with them on Messenger. Moreover, you can link Messenger with different platforms to allow your business partners and clients to reach you. Thus, when you connect Messenger to your Facebook account, you can chat with your Facebook friends outside of Facebook. When you download and install Messenger on your phone or desktop, you can use it once you link it to your Facebook account.įacebook introduced Messenger to act as a communication platform for Facebook friends. Messenger can be used on the desktop, mobile, and from Facebook’s website.
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